Support · Etappa

Contact

Write to me at support@getetappa.com and tell me which device and iOS version you’re using. That helps me sort things out more quickly.

Write an email

Frequently asked questions

How do I share a trip?

You share a trip through iCloud and decide for each person whether they can edit it or only view it. Only the people you invite get access.

How do we use Etappa as a family?

The person who set up Etappa shares their home under Settings → Your Travel Defaults → Sharing and iCloud → “Share home …”. The invitation can go out as a message, for example. Anyone who opens the link sees the home profile and every trip in it, including the ones added later. Each person needs their own Apple ID with iCloud.

Why do I see “View only”?

You’ve been added to this trip as a viewer. You can see everything in it but can’t change anything. Only the owner can make you an editor.

Where is my data?

Your trip data stays on your device. If you’ve turned on iCloud sync, it’s also kept in your own iCloud account. There’s no Etappa server that receives it. You’ll find more detail in the privacy policy.

How do I report a bug?

The easiest way is the feedback option in the app, where you can also attach a diagnostic log if you like. In the TestFlight beta you can send a screenshot through TestFlight’s own feedback as well. Or just email me at support@getetappa.com.